Privacy Policy

GRNSM Pty Ltd trading as Qualux Real Estate is committed to respecting your right to privacy and protecting your personal information. We are bound by the Privacy Act 1988 (Cth) (Act).

We ensure that all officers, employees, and subcontractors understand Qualux Real Estate’s obligations under the Act through training and internal policies that prevent personal information from being collected, used, disclosed, retained, accessed, or disposed of improperly.

This Policy applies to all your dealings with us, whether in person, or via telephone, email, correspondence, or our website.

Purpose of this Policy

• Give you a clear understanding of the kinds of personal information we collect and hold.
• Explain how and when we collect, disclose, use, store, and handle personal information.
• Inform you about the purposes for which we collect, hold, use, and disclose personal information.
• Provide details on how you may access or correct your personal information.
• Explain how to make a complaint and how we handle such complaints.
• Advise when we may disclose personal information to overseas recipients.
• Enhance transparency of our operations.

Definitions

Health Information

Information or an opinion about:

• The health or disability (at any time) of an individual.
• An individual’s expressed wishes about future health services.
• A health service provided or to be provided to an individual that is also personal information.
• Other personal information collected in connection with providing a health service or body donation.
• Genetic information predictive of an individual’s or relative’s health.

Personal Information

Information or an opinion about an identified individual or someone who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

Sensitive Information

Information or opinion about an individual’s:

• Racial or ethnic origin
• Political opinions
• Membership of political, professional, or trade associations
• Religious or philosophical beliefs
• Sexual orientation or practices
• Criminal record
• Health or genetic information
• Biometric information or templates

Collection of Personal Information

We collect personal information to provide services such as buying, selling, or leasing properties. Information collected includes:

• Name, date of birth, and address details.
• Contact numbers and email address.
• Occupation and employer details.
• Financial information such as income or bank details.
• Family or household details relevant to property transactions.

We may collect information directly from you or from third parties like credit agencies, legal advisers, employers, or tenancy databases. If unsolicited personal information is received and cannot be lawfully retained, it will be destroyed or de-identified.

You may deal with us anonymously where lawful and practical. However, identification may be necessary when required by government agencies or financial institutions.

Use and Disclosure of Personal Information

Personal information may be used to:

• Assist in selling, buying, or leasing property.
• Coordinate maintenance or repairs.
• Manage client relationships and transactions.
• Process payments, bonds, or tenancy disputes.
• Comply with legal or regulatory requirements.

We may disclose information to:

• Buyers, sellers, lessors, or lessees.
• Legal, financial, and insurance advisers.
• Government agencies and tenancy authorities.
• Tradespeople, contractors, or service providers.
• Utility providers and payment processors.
• Real estate websites and industry bodies.
• Law enforcement where required by law.

We may transfer personal information overseas when necessary and ensure compliance with the Australian Privacy Principles. Third-party contractors providing hosting, cloud storage, or data services must comply with confidentiality and privacy obligations.

Marketing

Qualux Real Estate may use your personal information to inform you about products or services that may interest you. You can opt out anytime by contacting us.

Accuracy of Information

We take reasonable steps to keep personal information accurate, complete, and up to date. If your information changes, contact us to update it.

Security

We store personal information in secure hard copy and electronic formats. Measures include:

• Employee confidentiality agreements.
• Locked storage for physical documents.
• Restricted access to computer systems and buildings.
• Website security protocols.

Information no longer required will be destroyed or de-identified.

Your Privacy on the Internet

Our website uses security measures to protect your data. Links to external websites are not governed by our privacy standards, and you should review their policies directly.

Access to Personal Information

You may request access to your personal information by contacting us. Requests will be acknowledged within 7 business days and completed within 14–20 business days, depending on complexity. Verification of identity is required.

A small fee may apply for processing or reproducing information. Access may be denied in limited circumstances outlined under the Privacy Act, such as safety, legal, or enforcement reasons. Written reasons will be provided if access is refused.

Contacting Us

Email: info@qualux.com.au
Phone: +61 473 498 401
Mail: Level 18, 324 Queen Street Brisbane QLD 4000

Complaints

If you believe we have breached the Australian Privacy Principles, contact us. We will acknowledge complaints within 2 business days and aim to resolve them within 20 business days. If unresolved, you may contact:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218 SYDNEY NSW 2001
Email: enquiries@oaic.gov.au
Phone: 1300 363 992

Review

This Policy is reviewed:

• Annually, or after significant system or legal changes.
• Following any information security incident.

The most current version is available at www.qualux.com.au.